Terms & conditions
and privacy policy

Tigh na Coille is part of Aldourie Castle Limited. At Aldourie Castle Limited, we are committed to protecting the privacy of visitors to our website. This policy explains how we collect information, what we use it for and your rights to control our use of your information.

This policy applies in connection with our website, social media pages and all our printed and electronic communications.

If you no longer want to receive marketing communications from us or change how we contact you at any time, please email; [email protected].

Reference in this policy to “we”, “us” or “our” refers to Aldourie Castle Limited and its subsidiaries. Aldourie Castle is a company limited by guarantee, registered in Scotland, having its registered address at: Kinrara House, Kinrara Estate, Aviemore, PH22 1QA.

1. WHAT INFORMATION WE COLLECT

We collect information you provide to us, which includes data you give when placing an order, joining as a member or communicating with us in other ways. It can include:

• Your name
• Address
• Phone number
• Email address
• Dietary/ medical information (eg when staying at our properties)
• Credit/debit card details (note that we never store card data)
• The ways in which you have interacted with us.
• when and where you have stayed with us.

If you choose not to disclose requested information, we may not be able to provide you with certain services.

If you work for us as a contractor or member of staff then we may collect additional information about you (eg emergency contact details, medical conditions). This information is retained for legal reasons, to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes. We take extra care to ensure sensitive personal data (such as health information) is protected.

We sometimes receive personal data about individuals, such as guests, from third parties, for example when we partner with otherorganisations to host events.

You do not need to disclose any personal information to simply browse our site.

2. HOW YOUR PERSONAL INFORMATION IS USED

We process personal information for certain legitimate business purposes, which include the following:

• Where the processing enables us to enhance, modify, personalise or otherwise improve our services and communications.
• To identify and prevent fraud
• To enhance the security of our network and information systems
• To better understand how people interact with our websites
• To provide postal communications to you which we think will be of interest to you
• To determine the effectiveness of our campaigns, advertising and other promotions.
• To provide a personalised service to you when you visit our website.

We also use personal data for administrative purposes including:

• The processing of accommodation and activity requests
• The fulfilment of orders for goods or services
• To respect your choices and preferences (eg if you ask not to receive marketing material, we will keep a record of this to ensure we respect your choice).

In some cases we may also process data to:

• Enter into, or perform, a contract with you
• Comply with a legal duty
• Protect your vital interests (ie to protect someone’s life)

We may carry out research and analysis on our supporters’ data to help us better understand them, improve the relevance and effectiveness of our marketing, and provide a better service to supporters. This may include using demographic or other information to identify common characteristics, interests and preferences.

We may also occasionally use publicly available information about individuals, such as media reports or information on Companies House about business interests, to inform our communication. However, we would much rather talk to you than Google you!

We may aggregate and anonymise personal data before we analyse it so that it can no longer be linked to an identifiable person.

3. MARKETING INFORMATION BY EMAIL

When providing us with email information via our website, you will be given the option to opt-in to receive marketing communications from us. Where you agree, we may send you our regular ‘The Wild Times’ e-newsletter and other occasional emails about Aldourie and our projects. You can object or unsubscribe to receiving marketing emails from us at any time. Please let us know by emailing us at [email protected].

4. TELEPHONE

We do not make marketing calls without consent. You may receive other types of telephone calls from us which are administrative or in response to a request from you for information, such as regarding you’re booking or enquiry at one of our properties.

5. WHO DO WE SHARE INFORMATION WITH?

We will never sell or rent your personal information to other organisations.

We will only disclose information when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:

• When we use other companies to provide services on our behalf, e.g. mailing or delivering orders, when using auditors/ advisors or processing credit cards payments
• If we receive a complaint about any content you have posted or transmitted to or from our site, to enforce or apply our Terms and Conditions or if we believe that we need to do so to protect and defend the rights, property or personal safety of Aldourie Limited, our website or our visitors and for other lawful purposes
• If we merge with another organisation to form a new entity, or create additional subsidiary entities, information may be transferred to the new entity

6. STORING YOUR INFORMATION

We are based in the UK and we store our data within the European Union or with providers which have been confirmed as complying with data protection legal standards.

We aim to keep the information we hold about you accurate and up to date. You can check this by emailing us at [email protected]. If you find any inaccuracies we will delete or correct it promptly.

Any personal information you supply to us will not be retained for longer than necessary. If you ask us to stop sending you marketing emails we will stop storing your email for that purpose but we will keep a record of your preference on a ‘do not contact’ list as required by the Privacy of e-Communications Regulation.

We regularly review what information we hold and delete any that is no longer required.

7. YOUR RIGHT TO CONTROL YOUR DATA You have legal rights for the control of your data, which includes:

• The right for confirmation as to whether or not we hold your personal data
• The right to obtain a copy of the information we hold (called a Subject Access Request, see section 9 below)
• The right to have inaccurate data corrected
• The right to have your data erased, except where it is necessary for us to continue to use the data for a lawful reason
• The right to object to our processing of your data for marketing or profiling
• The right to receive your data in a common electronic format where we hold it either on the basis of your consent or for the performance of a contract.

8. ACCESS TO YOUR OWN INFORMATION

You can contact us at any time to access, change or update the details we hold on you. You can obtain a copy of your record, known as a Subject Access Request free of charge. However, we may charge a fee of £10 if a Request is manifestly unfounded or excessive, particularly if it is repetitive. We will of course ask you to confirm your identity. If you would like to access the personal data held on you by Aldourie Ltd, please apply in writing to: Data Protection Office, Aldourie Limited,Kinrara House, Kinrara Estate, Aviemore, PH22 1QA. We must provide you the information without delay and at the latest within one month of receipt. We may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.

9. OTHER WEBSITES

Our website and social media pages contain hyperlinks to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Please email us at [email protected] if a link is not working. When purchasing goods or services from any of the companies to which the Aldourie Limited site links, you are forming a contract with the company(s) concerned, not with Aldourie Limited.

10. THIRD PARTY SITES

While this policy covers our privacy practices and how we will use any information collected from our website and social media pages, it doesn’t cover how providers of social media websites will use your information. Please refer to the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled. We do not allow third-party posts on our website or social media.

11. SECURITY

We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we can’t guarantee that loss, misuse or alteration of information won’t occur, we will use industry standard methods to prevent this. Whilst we do our best to try and protect the security of your information, we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur whilst you are transferring information across the internet.

COOKIES POLICY

As most websites do, ours uses cookies to help provide our visitors with the best experience we can.Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.

We use cookies to help us to:

• Remember your settings during and between visits
• Improve the speed/ security of our site
• Allow you to share pages with social networking sites
• Continuously improve our website for you
• Make our marketing more efficient

GRANTING US PERMISSION TO USE COOKIES

If the settings on your browser are adjusted to accept cookies, when using this to access our site, we take this as your permission to use cookies when using our website. Should you wish to remove or not use cookies from our site, please see our instructions below.

HOW LONG DO COOKIES LAST?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These can be:

• A date in the future
• When you close your browser (known as a Session Cookie)
• A date in the past

SITE IMPROVEMENT COOKIES

Occasionally we will test new designs or site features on our website. We may do this by showing slightly different versions of our website to different people and then anonymously monitoring how our site visitors respond to these different versions. This will ultimately help us to provide you with a better website.

ANONYMOUS VISITOR STATISTIC COOKIES

We use cookies to analyse visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spent on the site, what pages they looked at, etc. This helps us to continuously improve our website. With the use of Google Analytics, we are also able to find out, on an anonymous basis, from which search engine visitors reached our site and whether they have visited before. This helps us to continue to develop our service for you.

THIRD PARTY FUNCTIONS

Our site includes functionality provided by third parties, for example embedded YouTube videos. These third party functions will also use cookies and disabling these cookies will likely break the functions offered by these third parties.

SOCIAL NETWORKING SITE COOKIES

So you can easily “Share” or “Like” our content on social networking sites, we have sharing buttons on our site. The privacy implications on this will vary from site to site and will be dependent on the privacy settings you have chosen on these particular sites.

TURNING COOKIES OFF

You can change your cookie preferences at any time and turn them off by adjusting the settings on your browser to stop it from accepting cookies. Please do be aware that, in doing so, you will likely affect the functionality of our website.

COMPLAINTS

If you are dissatisfied with our use of your personal data, you can complain by email, FAO Data Protection Lead via [email protected].

If you are not happy with our response or consider that your data protection or privacy rights have been infringed, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk

CHANGES TO PRIVACY AND COOKIE POLICY

Any changes or updates to this policy will be placed on this webpage. Your continued use of our website after changes are posted constitutes your acceptance of these Terms and Conditions.

By using our site of social media pages, you consent to our collection and use of information in accordance with this policy. If you don’t agree to this policy, please don’t use our site or social media pages.

If you have any questions/comments about privacy, please email us at [email protected].

This Privacy and Cookie Policy was last updated: August 2023